Privacy Policy - Gardening Hackney

At Gardening Hackney, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identification Information: Name, email address, phone number, and mailing address.
Non-Personal Identification Information: Browser type, operating system, and browsing behavior.
Payment Information: Credit card details and billing information.
Customer Interactions: Service requests, feedback, and communication records.

How We Use Your Information

Your information is used in the following ways:

To provide and maintain our services: Deliver gardening services, process transactions, and manage your account.
To improve our services: Analyze usage patterns, conduct research, and enhance user experience.
To communicate with you: Send updates, promotional materials, and respond to inquiries.
To ensure security: Protect against unauthorized access, fraud, and other security threats.

Data Storage and Security

We implement various security measures to safeguard your information:

Encryption: Your data is encrypted during transmission using SSL technology.
Access Control: Only authorized personnel have access to your personal information.
Data Minimization: We collect only the information necessary for our services.
Regular Audits: Conduct regular security assessments to identify and address vulnerabilities.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our services, provided they agree to keep your information confidential.
Legal Requirements: When required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving promotional communications from us.

To exercise these rights, please contact us through the appropriate channels as outlined in our communication policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Necessary for the functioning of our website and services.
Performance Cookies: Help us understand how visitors interact with our site.
Functional Cookies: Enable personalized features and settings.
Advertising Cookies: Deliver relevant advertisements to you based on your interests.

You can control the use of cookies through your browser settings, though disabling certain cookies may affect the functionality of our services.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

International Data Transfers

Information collected may be processed and stored in countries outside your own. These jurisdictions may have different data protection laws. We take necessary measures to ensure that your data is protected in accordance with this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal information for a specific purpose.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: To pursue our legitimate business interests, provided they are not overridden by your rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms.

Effective Date

This Privacy Policy is effective as of April 27, 2024.